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The warranty card should be fully completed
and returned to Samsung within 14 days commencing from the
dale of purchase.
Samsung provides one year free carry-in repair service, including
parts and labor for the computer. |
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Samsung accepts goods exchange for more than
Five dead pixels found on the panel within seven days from
date of purchase. |
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The warranty covers the battery pack for 6
months only. |
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Customer must present the original Warranty
Card together with original purchase invoice to Samsung's
technician for verification when warranty service is rendered.
Service fee will be charged if any one of the documents cannot
be produced. |
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Customer is responsible for delivering and collecting the
Computer at his/her own cost when carry-in repaired service
is requested. |
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This warranty covers hardware only. Accessories
such as connection cables, the CD and the floppy disks are
excluded in the warranty. |
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Samsung does not provide warranty for any preloaded
or bundled software. Samsung reserves all rights to make the
final judgement on evaluating the malfunction or breakdown
of the computer caused from software or hardware. |
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Samsung is not obligated to re-install preloaded
software. Handling fee will be charged for the request of
re-installation service. |
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Replacement parts assume the remaining warranty
of the parts they replace. |
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The warranty service is offered to the computer which has
defect caused under normal use, in the judgement of Samsung's
technician. The warranty is null and void under the following
circumstances:
(a) if the computer has been damaged through abuse, misuse,
negligence (such as bumping, wetting), fault voltage supply,
air/water pollution accidents and natural calamities;
(b) if the computer, included hardware and preloaded software,
has been modified, altered and/or repaired by persons other
than Samsung or Samsung's authorized service centers:
(c) if the serial number has been altered, effaced or removed; |
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The defective part should go with the whole
unit in case of repair. |
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Any detective part which has been replaced,
shall be Samsung's property. |
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Under no circumstances is Samsung liable for
loss directly or indirectly for any of the following:
(a) third-party claims against you for losses or damages.
(b) loss or damage to your records, information or data;
(c) economic consequential damages including lost profits.
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Customer should backup his/her own hard disk
contents of his/her own accord before repair. Samsung shall
not provide hard disk backup service. |
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In case of repair, hard disk content may be destroyed and
customer will not be informed in advance. Samsung shall not
be liable for any data, records or program lost due to repair. |
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Samsung shall only honor the warranty card
issued by Samsung. |
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No warranty card or supplementary copy will
be issued in case of damage or lost. Samsung reserves the
right to charge the customer for new issue. |
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In case of warranty service required overseas,
customer is responsible to deliver the computer to Samsung
Service Centre in Hong Kong on his/her own account. Samsung
shall be responsible for delivering the computer back to customer,
after repair, by courier services, excluding any duties, taxes
or levies. |
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The warranty card should be fully completed
and returned to Samsung within 14 days commencing from the
dale of purchase.
Samsung provides one year free carry-in repair service, including
parts and labor for the computer. |
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Samsung Electronics H.K. Co. Ltd (hereinafter
called Samsung) provides two years (three years for purchase
since March 2005) on-site warranty for this product commencing
from the date of purchase. |
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Customer must present the original Warranty
Card together with original purchase invoice to Samsung's
technician for verification when warranty service is rendered.
Service fee will be charged if any one of the documents cannot
be produced.
Within the warranty period. Samsung will repair or replace
parts that are damaged under normal use (by the judgement
of Samsung) at no additional charge. |
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All the replaced parts will become the property
of Samsung.
Free guarantee service will not be provided to the said equipment
if
(a) any unauthorized repair or modification has been carried
out on the unit, or
(b) it has been damaged through misuse, negligence, accident,
insects or natural calamities, or
(c) it has been installed, maintained or operated otherwise
than in accordance with the instructions furnished by Samsung. |
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Under no circumstances will Samsung be liable
for any consequential damages caused in relation to the use
of this product. |
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Warranty service is valid in Hong Kong only. |
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Samsung accepts goods exchange for more than Five dead pixels
found on the panel within seven days from date of purchase.
|
| |
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|
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The warranty card should be fully completed
and returned to Samsung within 14 days commencing from the
dale of purchase.
Samsung provides one year free carry-in repair service, including
parts and labor for the computer. |
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Samsung Electronics H.K. Co. LTD (hereinafter
called Samsung) provides one year limited warranty for this
product commencing from the date of purchase. |
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Customer must present the original Warranty
Card together with original purchase invoice to Samsung's
technician for verification when warranty service is rendered.
Service fee will be charged if any one of the documents cannot
be produced. |
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Within the warranty period, Samsung will repair
or replace parts that are damaged under normal use (by the
judgement of Samsung) at no additional charge. |
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This warranty covers hardware only. Accessories
such as connection cables, the CD, floppy disks and earphones
are excluded in the warranty. |
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All the replaced parts will become the property
of Samsung. |
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Any cost of transportation is on the account
of purchaser. |
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Free guarantee service will not be provided to the said
equipment if
(a) any unauthorized repair or modification has been carried
out on the unit, or
(b) it has been damaged through misuse, negligence, accident,
insects or natural calamities, or
(c) it has been installed, maintained or operated otherwise
than in accordance with the instructions . |
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Under no circumstances will Samsung be liable
for any consequential damages caused in relation to the use
of this product. |
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Warranty service is valid in Hong Kong only. |
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The warranty card should be fully completed
and returned to Samsung within 14 days commencing from the
dale of purchase.
Samsung provides one year free carry-in repair service, including
parts and labor for the computer. |
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For any defect, in the judgment of our technicians,
caused under normal usage, SAMSUNG ELECTRONICS HK CO. LTD.
is responsible for repairing and replacing parts free of charge
within the first year (for Air Conditioner, Washing Machine
and Refrigerator which purchased after 2003 March - 3 years.
For TV & Plasma Display - 3 years which purchased after
2005 May) free warranty period (except accessories and some
parts). Any replaced defective parts will become the Company's
property. |
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The compressor parts of refrigerator and air
conditioner are warranted for five years. |
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The following parts are warranted for six months
only :
(i) VIDEO HEAD for VCR and CAMCORDER etc.
(ii) AUDIO HEAD for HI-FI etc.
(iii) LASER PICK UP for LASER DISC PLAYER, VCD, CD & DVD
PLAYER etc. |
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In the case of (3) i, ii and iii, should servicing
be requested after the six months
warranty period, only cost of the above items will be charged
and no service labour charge is requested. However, products
for commercial use will not be covered by this arrangement. |
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Free warranty service does not cover the following
items :
(a) Cleaning of air conditioners (The cleaning work required
for air conditioner with abnormal operation, poor performance
or unpleasant smell due to operating under dusty or polluted
environment).
(b) Water pipe or hose extension and replacement of faucet
of washing machine.
(c) Renewal and replacement of cabinet, chassis, front panel,
cosmetic items and accessories.
(d) Dismantling, removal and re-installation of any repairing
product installed at a location higher than 7 ft. (from the
floor), or at any difficult working place.
(e) Re-installation, removal, relocation or transportation
of the product. |
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Company will not be liable for any problem, damage or loss
due to improper installation of the air conditioner not installed
by our company. |
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This warranty is invalid in the following cases
:
(a) If the product has been damaged out of misuse, negligence,
accident and natural disaster.
(b) If the product has been repaired, modified by persons
other than SAMSUNG ELECTRONICS HK CO. LTD.
(c) If the serial number has been altered, effaced and/or
removed.
(d) Fail to follow the installation instructions provided.
(e) Machines for commercial use. |
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The company will not be liable for any loss
directly or indirectly caused from breakdown of the equipment. |
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For small or portable appliance, customer will
be required to bring the product to and from our service centre
whenever service is required. |
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This warranty is applicable in Hong Kong area. |
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For outlying islands service, travelling fee will be charged
and in the case workshop service is needed, customer will
be responsible for the back and forth of the products to and
from our service centre. |
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Please keep and present this warranty card
together with the official purchase invoice to our technicians
for inspection during each service. |
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The warranty card should be fully completed
and returned to Samsung within 14 days commencing from the
date of purchase. |
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Samsung provides one year on-site repair service,
including parts and labour for the Printer. |
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Customer must present the original Warranty
Card together with original purchase invoice to Samsung's
technician for verification when warranty service is rendered.
Service fee will be charged if any one of the documents cannot
be produced. |
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This warranty covers hardware only. Accessories
such as Toner, Cartridge, Drum Cartridge, Waste Toner Tank,
ITB Unit are excluded in the warranty. |
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Samsung does not provide warranty for any preloaded or bundled
software. Samsung reserves all rights to make the final judgement
on evaluating the malfunction or breakdown of the Printer
caused from software or hardware. |
|
|
Samsung is not obligated to re-install preloaded
software. Handling fee will be charged for the request of
re-installation service. |
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The warranty service is offered to the Printer
which has defect caused under normal use, in the judgement
of Samsung's technician. The warranty is null and void under
the following circumstances :
(a) if the Printer has been damaged through abuse, misuse,
negligence (such as bumping, wetting), fault voltage supply,
air/water pollution accidents and natural calamities;
(b) if the Printer, included hardware and preloaded software,
has been modified, altered and/or repaired by persons other
than Samsung or Samsung's authorized service centers;
(c) if the serial number has been altered, effaced or removed.
(d) if using non-Samsung toner or non-genuine consumable. |
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The defective part should go with the whole
unit in case of repair. |
|
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Any defective part which has been replaced,
shall be Samsung's property. |
|
|
Under no circumstances is Samsung liable for loss directly
or indirectly for any of the following :
(a) third-party claims against you for losses or damages;
(b) loss or damage to your records, information or data;
(c) economic consequential damages including lost profits. |
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Customer should backup his/her own hard disk
contents of his/her own accord before repair. Samsung shall
not provide hard disk backup service. |
|
|
In case of repair, hard disk content may be
destroyed and customer will not be informed in advance. Samsung
shall not be liable for any data, records or program lost
due to repair. |
|
|
Samsung shall only honor the warranty card
issued by Samsung. |
|
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No warranty card or supplementary copy will
be issued in case of damage or lost. Samsung reserves the
right to charge the customer for new issue. |
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In case of warranty service required overseas, customer
is responsible to deliver the Printer to Samsung Service Centre
in Hong Kong on his/her own account. Samsung shall be responsible
for delivering the product back to customer, after repair
, by courier services, excluding any duties, taxes or levies. |
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In case of any disputes, Samsung reserves all
rights for final judgement. |
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Warranty Registration should be fully completed
within 14 days commencing from the date of purchase. |
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Samsung provides one year carry-in repair service,
including parts and labour for the Printer. |
|
|
Customer must present the original Warranty
Card together with original purchase invoice to Samsung's
technician for verification when warranty service is rendered.
Service fee will be charged if any one of the documents cannot
be produced. |
|
|
This warranty covers hardware only. Consumables
are excluded in the warranty. |
|
|
Samsung does not provide warranty for any preloaded or bundled
software. Samsung reserves all rights to make the final judgement
on evaluating the malfunction or breakdown of the Printer
caused from software or hardware. |
|
|
Samsung is not obligated to re-install preloaded
software. Handling fee will be charged for the request of
re-installation service. |
|
|
The warranty service is offered to the Printer
which has defect caused under normal use, in the judgement
of Samsung's technician. The warranty is null and void under
the following circumstances :
(a) if the Printer has been damaged through abuse, misuse,
negligence (such as bumping, wetting), fault voltage supply,
air/water pollution accidents and natural calamities;
(b) if the Printer, included hardware and preloaded software,
has been modified, altered and/or repaired by persons other
than Samsung or Samsung's authorized service centers;
(c) if the serial number has been altered, effaced or removed.
(d) if using non-Samsung consumable. |
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|
The defective part should go with the whole
unit in case of repair. |
|
|
Any defective part which has been replaced,
shall be Samsung's property. |
|
|
Under no circumstances is Samsung liable for loss directly
or indirectly for any of the following :
(a) third-party claims against you for losses or damages;
(b) loss or damage to your records, information or data;
(c) economic consequential damages including lost profits. |
|
|
Customer should backup his/her own hard disk
contents of his/her own accord before repair. Samsung shall
not provide hard disk backup service. |
|
|
In case of repair, hard disk content may be
destroyed and customer will not be informed in advance. Samsung
shall not be liable for any data, records or program lost
due to repair. |
|
|
Samsung shall only honor the warranty card
issued by Samsung. |
|
|
No warranty card or supplementary copy will
be issued in case of damage or lost. Samsung reserves the
right to charge the customer for new issue. |
|
|
In case of warranty service required overseas, customer
is responsible to deliver the Printer to Samsung Service Centre
in Hong Kong on his/her own account. Samsung shall be responsible
for delivering the product back to customer, after repair
, by courier services, excluding any duties, taxes or levies. |
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|
In case of any disputes, Samsung reserves all
rights for final judgement. |
| |
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 |
|
|
The warranty card should be fully completed
and returned to Samsung within 14 days commencing from the
dale of purchase.
Samsung provides one year free carry-in repair service, including
parts and labor for the computer. |
|
|
Global Warranty System (GWS)
Warranty Repair Service will be provided by samsung Electronics
Co., Ltd. as required during Warranty period. |
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Global Warranty Policy
a. The GWS service only applies to the regions mentioned below.
b. Only products that are subject to GWS, and are within the
guarantee period apply.
c. When the computer unit is damaged (outside of the region
purchased), please contact and receive repair services from
the local SAMSUNG appointed service center (ASC). Since the
repair methods may be different for products purchased locally,
please check with the local ASC.
d. Consultations made locally (outside of the region purchased)
can be given in the local language.
e. Whether a product can or cannot be fixed will be determined
after a thorough examination, and the damaged product may
not be repaired to its original state, as circumstances may
dictate.
f. When a product cannot be repaired locally (outside of the
region purchased) please contact the national SAMSUNG appointed
service center for further enquiries.
g. If only warranty provided under GWS is repair where reasonably
praticable, replacement or credit is not supported under this
scheme.
h. The lenght of time needed to obtain spare parts may depend
on the type of part, and in some cases may not be replaceable.
i. Accessories (such as the battery) or the AC cable, are
excluded from the warranty.
j. The User’s Guide, drivers, and the operating system will
not be provided and are not purchasable locally (outside of
the region purchased).
k. Software and operation system consultation and repair services
will not be provided. When moving abroad (outside of the region
purchased), please ensure that the Recovery CD, Software CD,
and the User’s Guide are taken along as well.
l. All costs arising from customs duties when moving abroad
(outside of the region purchased) are the user’s responsibility.
m. Malfuntions and damages caused by the user’s abuse and
neglect, or through other circumstances such as fire, earthquakes,
floods, lightning, natural disasters, environmental pollution,
and abnormal electricity currents will not be covered by the
warranty. All other circumstances are subject to conditions
in the warranty. |
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USA
InteliSol (Technical Solution for Intelligent Business)
Address: 1001 NE Loop 820 Dock 5 Forth Worth, TX 76131, USA
Tel: 1-817-230-5293 Fax: 1-817-230-5045
Email: SamsungPC.Support@Intelisol.com
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Europe
A.R.I Services Europe Ltd
Address: Raheen Business Park, Raheen, Co Limerick, Ireland
Tel: 353-61-37-10-41
Email: euro.support@arise-europe.com |
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Canada
Canada HINET
Tel: 1-905-565-1211 |
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Australia
Thomas Electronics of Australia Pty., Ltd
Address: 3 Sheridan Close Milperra NSW 2214, Australia
Tel: 61-2-9773-7400
Email: teoa@thomas.com.au |
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Korea
Samsung Electronics Service Co., Ltd
Address: 416 Maetan-3Dong, Paldal-Gu, Suwon City,Kyungki-Do.
Korea
Tel: 82-1588-3366 |
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Japan
Samsung Japan Service Center
Address: Hamacho Center Bldg, 16F, 2-31-1 Nihonabashi, Hamacho
Chuo-Ku, Toyko Japan 103-8488
Tel: 81-3-5641-9133
Email: support@samsung.co.jp |
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New Zealand
Futronics Service
Address: Futronics Auckland 5 Airbourne Rd North Harbour Industrial
Estate Albany, Auckland, NZ
Tel: 64-9-4155-988
Email: roland.feurer@futronics.co.nz |
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Hong Kong
Samsung Electronics H.K. Co., Ltd.
Address: 11/F, Phase 2, MTL Warehouse Building, Berth One, Kwai Chung, NT, Hong Kong
Tel: 852-3698-4698
Email: service@sehk.samsung.com
Contact
Us |
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