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Product |
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No. |
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Answer |
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Phone |
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1. |
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How do I setup email via SGH-D500C?
How to setup Email (e.g TMNET) on SGH-D500/D500C
1. Select Menu > Messages > Email > Settings > Email account > Account settings > Account 1
2. Next, for each of the fields, enter the following accordingly:
a. Account name - <Your email account name>
b. In use
c. Username - <Your email account unsername>
d. Email address - <Your email address>
e. Reply address - <Your reply email address>
f. SMTP server - <Your email SMTP server>
g. SMTP port – 25
h. Protocol Type – POP3
i. POP3/IMAP4 server - <Your POP3 server address>
j. POP3/IMAP4 port – 110
k. APOP login
l. User ID - <Your email account user ID>
m. Password - <Your email account password>
3. Save the settings, then press the Back twice to exit Settings
4. Select Email profile > Profile settings > Profile 1
5. Next, for each of the fields, enter the following accordingly:
a. Profile name - Maxis Internet
b. APN – net
c. Login ID – maxis
d. Password – wap
6. Save the settings, then press the Back three times to exit
7. To check your emails, select Menu > Messages > Email > Inbox then select <Email account name>
8. Press Select to begin checking emails
9. To send an email, select Menu > Messages > Email > Create
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2. |
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What can I do if my phone or SIM is lock?
For Phone Lock Or Sim Lock, the customer can bring in the phone to the FMG's service center/s to unlock the phone. However, the customer has to bring the warranty card together with the phone for security purpose. This is to avoid stolen phone issue. |
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3. |
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How can I register my new handphone warranty via online?
Please logon to website www.samsung.com/my under Warranty Registration. |
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4. |
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How can I get 18 months warranty coverage?
Customer must return the warranty card within 7 days from the date of purchase in order to enjoy 18 months warranty.
The extension is only applicable to all handsets with FMG's stickers. |
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5. |
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What is the warranty coverage duration for battery, charger and other accessories?
Battery, charger and other accessories are covered for 6 months from the date of purchase. |
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6. |
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I have lost my manual. How can I get another one?
Please logon to website www.samsungmobile.com.my and go to Phone, select manual and software to download. |
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7. |
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There is a little melody everytime a message or phonebook entry is added or deleted. Can this be removed?
No. This is a programmed feature that is in the phone and it cannot be switched this off. |
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8. |
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Where can I see the model, serial number and IMEI number on my hand held phone?
Please remove your phone battery, and you can will see these numbers on the rear casing. |
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9. |
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I want to know more about Samsung's hand held phones.
Who can assist me?
Please contact our Samsung Careline at 1-800-88-9999 or visit our website www.samsungmobile.com.my |
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Where are your service centers?
Please contact our Samsung Careline @ 1-800-88-9999 for more information, or alternately you can visit www.samsung.com/my and select Products - Service Locations |
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DLP TV |
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What is DLP technology?
Digital Light Processing technology is the only display solution that enables projection
systems to create purely digital connection between a digital video or graphic source
and the screen.While all other technologies are analog and these may affect some level of image quality in translation, DLP projection delivers extremely high quality video content
for your ultimate viewing pleasure. |
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2. |
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Where is the ideal location for DLP TV?
The ideal location for DLP TV would be a large and spacious living room. |
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3. |
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My DLP is overheating.
If the DLP TV is overheating, turn your TV off, then check to see if the ventilation hole on the rear of the set is blocked. If it is, unblock it, wait half an hour, then turn the TV on and see if it continues to overheat.
Note: If the set is overheating, it will automatically shut off if the temperature gets too high.
Also, see if the indicator LEDs are blinking and if they are indicating that the fan inside is
not working properly.
If, after you have cleared the ventilation hole, the set continues to overheat, or if the Indicator LEDs indicate the fan isn't working correctly, your TV needs to be serviced. To arrange a service appointment, call Samsung Careline at 1-800-88-9999.
For information on what pattern of blinking LED indicator lights indicates that the fan
on your DLP TV isn't working correctly, see the chart below.
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LCD TV |
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1. |
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What is the lifespan of a SAMSUNG's LCD TV?
SAMSUNG's LCD TVs have an expected life span of 60,000 operational hours. |
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2. |
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Are LCD TVs subject to screen burn in?
LCD technology allows for a reduced risk of burn-in and screen aging, which is useful for special applications with static screen images or sources that don't t fill the entire screen.
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3. |
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How do I reset the picture on my LCD TV to the factory settings?
The P.Mode button on the remote of your LCD TV lets you cycle through four factory preset picture modes: Dynamic, Standard, Movie, and Custom. To return the picture on your TV to the original factory preset, press the P.Mode button on your remote until the TV displays the Standard mode.
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Plasma TV |
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1. |
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What is Plasma TV technology?
A Plasma TV display panel consists of a layer of gas beneath another layer of colour elements. Plasma is a term that is used to describe the temporary conductive state of the low-pressure gas used in these panels. Electrical changes cause the gas to emit light. This light is then passed through a matrix of colour phosphors, resulting in a bright, accurate, detailed image. |
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2. |
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What is the life span for SAMSUNG's Plasma TVs?
SAMSUNG's Plasma TVs life span extend by 1.7 times compared to other conventional TVs.
With 6 hours per day of TV viewing, your TV will last you approximately 23 years. |
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3. |
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Is the gas in Plasma TVs dangerous?
The gas used in Plasma TVs is a mix of two non-flammable, inert gases, neon and xenon,
both of which are used in fluorescent lighting. These gases are not harmful, either individually or when combined. |
Projection TV |
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1. |
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No data is available at this time. |
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Mp3 Player |
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1. |
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How can I convert the wave file to mp3 file?
To convert songs on CDs into MP3 files, you can use ripper and encoder software. The encoder compresses the song into the MP3 format. You can use the CD ripper software that came with your MP3 player or opt to use other ripping and encoding software. |
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2. |
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How to get connected to the PC?
The installation manual is usually undled in the product that you've purchase. You can follow the installation guide from the installation manual. Alternately, you can contact the Samsung Careline at 1-800-88-9999.
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3. |
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Where can I get the product information?
The product information comes in the user manual when you purchased the product. Alternately, you can contact the Samsung Careline at 1-800-88-9999 or visit our website http://www.samsung.com/my/
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Notebook PC |
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1. |
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Where can I get the specifications on the Note PC's models?
Please logon to website www.samsung.com/my for more details. |
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2. |
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I want to know how much is a note PC?
Please check with our authorised dealers. Alternately you may contact our Samsung Careline at 1-800-88-9999 for more information.
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3. |
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Where can I go for repair?
Please bring along your warranty card and visit to Samsung Service Centre at 3B-1-1 Level 1 Block 3B Plaza Sentral, Jalan Stesen Sentral 5, KL Sentral, 50470 KL
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Monitor |
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1. |
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I want to repair my product.
Please bring along your warranty card and visit to
Samsung Service Centre at 3B-1-1 Level 1 Block 3B Plaza Sentral, Jalan Stesen Sentral 5, KL Sentral, 50470 KL or contact our Samsung Careline at 1-800-88-9999 for our authorised service centers.
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2. |
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Monitor doesn't turned on.
The monitor could be in PowerSaver mode. Simply press a key on the keyboard to activate the monitor and restore the image on the screen.
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3. |
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Vertical lines appear on monitor.
This may be an indication that the TFT LCD panel is faulty. Please contact our Samsung Careline at 1-800-88-9999 for assistance.
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4. |
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How to clean LCD screen?
Use only a soft clean cloth and dampen it lightly with water. You may also purchase LCD cleaning solutions that is suitable for anti-static coating. Remember do not use flammable cleaning material as this may damage to your monitor.
For more information, please refer to the user manual.
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5. |
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Where can I get a manual?
You may download a copy of the user manual at the following URL.
http://www.samsung.com/my/support/ |
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Air Conditioner |
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1. |
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I want to repair my unit.
Please contact our Samsung Careline at 1-800-88-9999 for technical appointment |
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2. |
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How can I reset timer mode?
Should the LED light flickers in your indoor unit, it is lightly that it may be caused by a defective thermistor. Please contact our Samsung Careline at 1-800-88-9999 for technical appointment.
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3. |
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How effective is the Silver Nano Filter?
The dust-collecting effectiveness of the Silver Nano Filter is now 10% more powerful. As a result of the magnetism produced as electricity flows through the filter, the dust particles are trapped and removed, preventing them from being released into the air you breathe.Silver Nano ions coat the Silver Nano Filter, facilitating the removal of 99.99% of all dust particles and viruses. As these silver nano particles come in contact with germs and bacteria, the respiration of these virsues is stifled, inhibiting their cell growth, causing them to die.
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Mp3 Player |
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1. |
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Where can I purchase bags and filters for my vacuum cleaner?
You can purchase at Samsung Service Centre at 3B-1-1 Level 1 Block 3B Plaza Sentral, Jalan Stesen Sentral 5, KL Sentral, 50470 KL or contact our Samsung Careline at 1-800-88-9999 for more information. |
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2. |
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There's serious noise operating.
Please contact contact our Samsung Careline at 1-800-88-9999. The suction motor might be have problems.
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3. |
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My vacuum cleaner does not power on. How can I send it to your service centre?
You can bring to the Samsung Service Centre at 3B-1-1 Level 1 Block 3B Plaza Sentral, Jalan Stesen Sentral 5, KL Sentral, 50470 KL or contact our Samsung Careline at 1-800-88-9999 for more information.
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Washing Machine |
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1. |
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Washing machine is not spinning.
If you received the'4E' message, which mean the water supply is error. This problem is occurred in case of filling up water in tub within 60 minutes. Please check your water supply tap or call the Samsung Careline at 1-800-88-9999 for assistance. |
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2. |
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Why the water flow is very slow?
The water supply CONNECTOR FILTER of your washer is clogged or water supply
have a low pressure. Please refer to the users manual and clean the WATER SUPPLY CONNECTOR FILTER.
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3. |
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There's loud noise during operation.
Please call the Samsung Careline at 1-800-88-9999 to arrange for technical appointment.
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HDD |
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1. |
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My hard drive has bad sectors.
When the hard disk drive encounters a bad sector, it means the end of life. We regret that there is no software available to recover the contents. We advise you to backup all important files before sending in for service. |
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2. |
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Can I get a driver for HDD?
You do not require a driver for IDE HDD connection.
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3. |
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Where can I buy HDD online?
Currently, we do not have facilities for on-line purchase. You may wish to check with our authorised dealers for information relating to purchase.
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